ISO 45001:2018 4.2 Interested parties

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ISO 45001:2015 Clause 4.2 Understanding the needs and expectations of interested parties

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Clause 4.2 Breakdown

4.2 Understanding the needs and expectations of workers and other interested parties

Who are interested parties, what do they need and expect?

The standard is looking for an organization to managed interested parties who can affect or be affected by the OH&S management system. The organization needs to take the time to identify these interested parties and to understand their needs and expectations. It may be that the organization sees a benefit by voluntarily adopting an initiative, for example, ISO 14001:2015, or perhaps OH&S key staff would be required to hold membership of IOSH.

These may include; (both internal and external)

by dependency:

•Customers

•Clients

•Suppliers (utilities / materials)

•Providers (contractors, subcontractors. agency staff, etc)

•Employees (all levels)

by responsibility:

•Owners

•Share holders

•Investors

•Banks

•Insurers

•Landlord / Land Owner

by proximity:

•Neighbouring communities

•Neighbouring businesses

•General Public

by authority:

•Legislative requirements

•Local / Public Authorities

•Governments

•Regulatory Bodies

•Statutory Agencies

by influence:

•Non-governmental organisations

•Think tanks

•Community / pressure groups

•Media (Social, Newspaper, TV, Radio, etc)

•Share holder groups

by representations:

•Industry membership associations

•Standard organizations

•IOSH

Note: Those parties relevant or related to the OH&S system.

Shown below as an organizational interested parties mind-map

Useful integrated management system cross references

ISO 9001-2015 4.2 - Understanding the needs and expectations of interested parties

ISO 14001-2015 4.2 - Understanding the needs and expectations of interested parties