ISO 45001-2018 10.2 Corrective action

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ISO 45001-2018 Clause 10.2 Nonconformity and corrective action

PLAN

CHECK

ACT

Clause 10.2 Breakdown

This clause is all about putting right, what has gone wrong...

10.2 Incident, nonconformity and corrective action

incident: occurrence arising out of, or in the course of, work that could or does result in injury and ill health. (see 3.35)

nonconformity: non-fulfilment of a requirement. (see 3.34)

corrective action: action to eliminate the cause(s) of a nonconformity or an incident and to prevent recurrence. (see 3.36)

The clause opens with the establish, implement and maintain mandate however, it also clarifies the requirements with "including reporting, investigating and taking action, to determine and manage incidents and nonconformities".

The good news is that this clause is mostly common-sense and many organization will be managing things that go wrong efficiently, even if not yet to the exacting requirements of the ISO 45001 2018 standards.

When things go wrong the organization needs to:

•react;

•control;

•correct; and

•deal with the aftermath.

organizations will normally deal with the 'react' and 'control' steps in a timely manner, the later two may take more time to accomplish.

There will also be a need to involve workers and other interested parties with a view to eliminating the cause(s) of the incident or nonconformity, to reduce the risk they will recur or occur elsewhere, by:

•reviewing the incident or nonconformity;

•determining the causes of the incident or nonconformity;

•determining if similar incidents or nonconformities exist, or can potentially occur.

Many organizations will formalize the steps listed above in a monthly safety meeting attended by top management, specialist health and safety staff, workers representatives and other interested parties.

There is also a need to review the finding of clause 6.1 Actions to address risks and opportunities, and determine and implement actions to manage the OH&S risks using the hierarchy of controls model clause 8.1.2 and the management of change clause 8.1.2.

Clause 10.2 also mandates that organizations must:

•consider new or changed hazards prior to deciding upon what action needs to be taken;

•when actions are taken, including corrective action review the adequacy;

•where considered necessary update the OH&S management system;

•retain as documented information any relevant data;

- the type and nature of the incident or nonconformity including any resulting actions taken;

- the outcome, results and adequacy of any action including corrective action undertaken;

•communicate as documented information to relevant workers, workers’ representatives, and other relevant interested parties.

The mind-map below outlines the requirements of clause 10.2 Incident, nonconformity and corrective action.

Useful integrated management system cross references

ISO 9001

•ISO 9001-2015 10 Improvement

•ISO 9001-2015 10.2 Corrective action

ISO 14001

•ISO 14001-2015 10 Improvements

•ISO 14001-2015 10.1 General

•ISO 14001-2015 10.2 Corrective action

•ISO 14001-2015 10.3 Continual improvement